This Refund Policy outlines the conditions under which MaohBoost may issue refunds. By using our services, you agree to the terms described below.
Deposits are generally non-refundable once they have been successfully credited to your wallet. This is because deposited funds are immediately available for use across our services. We encourage users to deposit only the amount they intend to use for orders.
Refunds may be issued in the following circumstances:
Orders that were not delivered and cannot be fulfilled by the provider
Orders that were cancelled by MaohBoost or the service provider before processing began
Duplicate charges resulting from a confirmed technical error
Service credits that were never usable due to a platform bug
Refund eligibility is determined on a case-by-case basis. You must provide your order ID and payment receipt when requesting a refund.
The following are not eligible for refunds:
Completed orders where the service has been delivered (even if results drop after delivery — see Refill Policy instead)
Orders that are currently processing or partially delivered
Deposits that have been used to place orders
Orders cancelled by the user after processing has started
Services without a refill guarantee that experience natural drop-off over time
Wallet balances on suspended accounts due to fraud or terms violation
Initiating a chargeback or unauthorized payment dispute with your bank, mobile money provider, or payment processor without first contacting MaohBoost support may result in:
Immediate account suspension
Forfeiture of your remaining wallet balance
Permanent ban from creating new accounts
Reporting to payment processors and relevant authorities
If you have a payment issue, please contact our support team first — we are committed to resolving disputes fairly and promptly.
To request a refund, follow these steps:
Contact MaohBoost support through WhatsApp, email, or the in-dashboard support ticket system
Provide your order ID, payment receipt, and a clear description of the issue
Our team will review your request within 48 hours
Approved refunds will be credited back to your wallet or returned to the original payment method where possible
Refund processing times may vary depending on the payment method and provider policies.
Approved refunds will typically be processed as follows:
Wallet credit: the refunded amount will be added to your MaohBoost wallet balance
M-Pesa reversal: where possible and applicable, the refund will be sent back to the original M-Pesa number used for the deposit
Bank transfer: in exceptional cases, refunds may be processed via bank transfer
The refund method is determined by MaohBoost based on the nature of the refund and available options.
MaohBoost reserves the right to deny refund requests that are deemed abusive, fraudulent, or made in bad faith. Repeated refund requests without valid justification may result in account review and potential suspension. False refund claims or chargeback fraud will be reported to relevant authorities and payment processors.
If you have any questions about our refund policy or wish to request a refund, please contact the MaohBoost Support Team through the contact methods provided on the website. Include your order ID and payment receipt for faster processing.